Frequently Asked Questions

Go to the sign-in page and enter your email. You'll receive a 6-digit verification code. Enter it to sign in. No passwords required.

Check your spam/junk folder. The code expires after 10 minutes. If it still doesn't arrive, try again — a new code will be sent.

Your access depends on your role and permissions. Staff members only see features their owner or admin has granted them. Ask your brand owner or admin to update your permissions on the Staff page.

Yes. If you're invited to multiple brands, you'll see a brand picker in the admin sidebar.

Brand name and URL changes are handled by FourTwenty support. Email support@fourtwenty.org and we'll update it for you.

There's no limit. Each location has its own menu, orders, deals, posts, and followers.

If the new address is in a different city, your location's URL will change. The system warns you before saving. Customers with old links will need the new URL.

Make sure your location has a valid address, at least one fulfillment option enabled (pickup or delivery), and hours set. Also check that your brand status is Active (not Ghost or Disabled).

The catalog is your brand-wide product library. The menu is what's actually available at a specific location. You add catalog products to a location's menu. If you have one location, think of the catalog as your product master list and the menu as what's currently for sale.

Yes. Menu items can override the default catalog price. Each location's menu has its own pricing.

Two options: set the stock count to zero (shows "Out of Stock" to customers) or toggle the Hidden switch (hides it completely).

When a menu item field is left blank (name, description, images), it uses the value from the linked catalog product. This keeps things in sync. Override any field by entering a value directly on the menu item.

Both are posts. An Announcement is for general news and updates. A Drop is specifically for highlighting a new product arrival. Both appear the same way on your location page and can both be emailed to followers.

There's a cooldown period between email blasts to prevent spam. If you just sent one, the email toggle will be disabled and show when you can send again.

No. They stay visible on your Deals page but are dimmed and marked as "Expired." This lets customers see your promotion history.

Yes. In the deal detail panel, you can choose whether the deal applies to all locations or only specific ones.

Customers click "Follow" on your location page. After that, every time you publish a deal or post with "Email Followers" toggled on, they receive an email notification. Every email includes an unfollow link.

No. FourTwenty is an order request and reservation system. All payments are handled directly between you and the customer at fulfillment. Customers are told this clearly at checkout.

The order is marked as cancelled and the customer receives an email notification with a link to browse your menu again. Inventory is not adjusted automatically — update stock levels on the menu page if needed.

Only if you enable "Accept order requests when closed" in your location settings. Otherwise, customers see a message with your next opening time.

No. The cart only holds items from one location at a time. If they try to add from a different location, they're prompted to clear their cart first.

No. The system checks for existing items by external ID, SKU, and name (in that priority order). Matches are flagged as "Update" rather than "Create." You review and confirm every item before importing.

Yes. Re-importing is safe and expected. Save your import profile after the first time so future imports skip the mapping step.

Always catalog first. The catalog is your brand-wide master product list. Menu items link to catalog products. If you import menu items before the catalog exists, they won't be linked.

Admins have full operational access to everything in your brand. Staff have only the permissions you explicitly grant them, down to specific features and specific locations.

Yes. When setting staff permissions, you can scope location-level features to "Selected Locations" and check only the locations they should access.

They immediately lose all access to your brand's admin panel. They keep their FourTwenty customer account.